Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.

What is your return and exchange policy?

We accept returns only for damaged or defective products. Returns are not accepted for change of mind, general dissatisfaction, or other non-damage related reasons. If you receive a damaged product, please contact us within 7 days of receiving your order with photographic evidence of the damage. We will assess the damage and provide a replacement or refund accordingly. Please note that personalized or custom-made products cannot be returned under any circumstances.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain value. Please check our shipping policy for more details on eligibility and delivery timeframes.

Didn't find what you were looking for? Feel free to contact us at any time.